WHITENIFE is Asia's first marketplace for Luxury Ethical Fashion that allows curated brands & designers to make their goods for purchase.
We rely on our partner brands to ship the products to the customer directly.As a part of our policy we require our partner brands to ship a purchased product to the customer within the stated working days in good condition.
In case of international shipping, the customers will be liable to pay for any applicable customs on the product.
WHITENIFE only accepts returns incase the product has manufacturing defects or the wrong product has been shipped to them.
1. Customers are requested to submit a return request within 48 hours of receiving the product.
2. Returns on sale merchandise, beauty, innerwear, swimwear, socks will not be accepted and all sales will be considered final.
1. Customer is required to fill a return request within 48 hours of receiving the product. Customer will be required to submit a photo of the product received.
2. It will be sole discretion of the brand to accept or reject the return request from the customer.
3. On receiving a confirmation from the brand to accept the return, WHITENIFE will inform the customer and initiate the refund process as per Whitenife policy.
4. It will be the brands responsibility to coordinate with the customer and schedule a free pick up and shipment of the good that needs to be returned.
5. For all the below reasons the customer will be charged the return shipment fees:
1. Providing Invalid shipping Address
2. Non Acceptance of the shipment
3. Non availability to accept the shipment (after two failed attempts of delivery on the provided address) In all such cases, the goods will be shipped back to the brand and customer will be charged for this reshipment within 3 days.
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